Company Location: North Carolina
General Manager: Tom Robinson
Business Focus: Heating and cooling service, installation and sales
Central Triad Services was on the hunt for a more efficient and digital pricing method to transition them out of using tedious markup sheets.
“We were looking for flat rate pricing that would automatically update, be user friendly, could be used digitally, and would increase sales. We also wanted consistency pricing with our customers and technicians using the same database.” – Deborah, Office Administrator
Central Triad Services has been using Coolfront for more than a year on a Dell desktop, Lennovo Think Pad, and Samsung tablet. They currently have three Coolfront users and have taken advantage of the QuickBooks integration. The company has experienced an increase in revenue on both service calls and repairs since using Coolfront.
Three biggest benefits Central Triad Services has experienced since using Coolfront:
Increase in service call revenues
No lost paperwork
Tracking of work orders
Central Triad Services’ favorite Coolfront features:
1. Ability to pull customer information from QuickBooks
2. Syncing with QuickBooks
3. Custom repair feature
4. Ease of use
“Support from Coolfront is excellent. They respond quickly to concerns and problems. They listen to what end users need. Staff is courteous and friendly and extremely supportive.”