Contractor Spotlight - Central Triad Services

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    By The Coolfront Content Team

    ContractorSpotlight2

    Company Location: North Carolina
    General Manager: Tom Robinson
    Business Focus: Heating and cooling service, installation and sales

    Business Situation:

    Central Triad Services was on the hunt for a more efficient and digital pricing method to transition them out of using tedious markup sheets.

    Challenge:

    “We were looking for flat rate pricing that would automatically update, be user friendly, could be used digitally, and would increase sales. We also wanted consistency pricing with our customers and technicians using the same database.” – Deborah, Office Administrator

    Solution:

    Central Triad Services has been using Coolfront for more than a year on a Dell desktop, Lennovo Think Pad, and Samsung tablet. They currently have three Coolfront users and have taken advantage of the QuickBooks integration. The company has experienced an increase in revenue on both service calls and repairs since using Coolfront.

    Benefits:

    Three biggest benefits Central Triad Services has experienced since using Coolfront:
    Increase in service call revenues
    No lost paperwork
    Tracking of work orders

    Central Triad Services’ favorite Coolfront features:

    1. Ability to pull customer information from QuickBooks
    2. Syncing with QuickBooks
    3. Custom repair feature
    4. Ease of use

    “Support from Coolfront is excellent. They respond quickly to concerns and problems. They listen to what end users need. Staff is courteous and friendly and extremely supportive.”

     

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