By Derek Richardson, Coolfront Sales & Support Consultant
Lets face it, finding and keeping quality service professionals is one of the biggest challenges your business has had to overcome to date. Now you’ve attracted some proficient technicians and you’re ready to pour some gasoline on the fire. You’ve informed your guys you’re planning to adapt a new mobile service app. There’s only one problem. The guys and gals don’t seem very eager to embrace your vision for the future.
“Change is hard because people overestimate the value of what they have—and underestimate the value of what they may gain by giving that up.”
— James Belasco and Ralph Stayer, Flight of the Buffalo (1994)
Natural human tendency is to resist change. Especially for some of the veteran techs out in the field. To help you out, I put together this list of top reasons your technicians should look forward to using mobile HVAC apps:
- More Efficiency, More Profits, More Raises – Let’s cut right to the chase here and hit ‘em right where it counts most. More cheddar! Start by explaining the only way you’ll be able to increase their pay is if the business is able to decrease cost and increase profit margin. Mobile service apps have been proven to increase workplace efficiency and the sooner they’re able to get on board, the sooner everyone is able to reap the benefits.
- Avoid Confusion – With a mobile HVAC app, dispatchers can see the tech’s job status and automatically send work orders with customer contact information and job location details in real time. As new requests come in it’s easier for their next appointment to be accurately assigned both by proximity and/or skill set. With the majority of mobile devices having built-in GPS capabilities, it’s also becoming easier for techs to get around from place to place.
- Decrease Mistakes – No need to worry about forgetting anything as job details and photographs can be captured on site and relayed back to the office immediately. By eliminating paper tickets, techs are also able to limit the chances for mathematical or writing errors. Oh, and they can say goodbye to anyone complaining about illegible handwriting ever again!
- Better Customer Impression – Companies with modern technologies generally feel more legitimized and trustworthy in the mind of the customer. It’s simple to pull service or equipment history straight from a mobile service app, as opposed to calling back to the office for someone else to research. Being able to quickly and accurately assess and respond to customer questions equips the tech in being able to eliminate what is likely the least favorite part of their job. The dreaded, complaining customer!
When approaching your technicians with adopting a mobile workflow, go into it by aligning your desired outcome with their desired outcomes in mind first. Make sure to paint the picture of your vision for the company’s future and know they understand the role they play in it. The effort and dedication your service technicians put into their work is what reflects in customer satisfaction and your business’s bottom line. Take care of them and they’ll be sure to take care of you.
Did you know you can start dispatching technicians today with Coolfront’s Mobile service app at zero cost? Our mobile HVAC app works on virtually any device with a web browser, so that means you can likely get started on the equipment you already have and use every day!